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Frequently Asked Questions
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Where do you shop?We shop at Publix Supermarkets.
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Is there anything you do not deliver?We can deliver anything Publix carries!
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How far in advance should I place my order?We recommend placing your order at least 5 days in advance. We monitor orders in queue to ensure appropriate staffing on your delivery day.
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Do you deliver on Holidays?By special request only. Please contact us prior to placing an order as stores are closed on major holidays.
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Do you guarantee to have my order delivered prior to arrival?No. Depending on scheduling, housekeeping, access to your home/condo, weather, and traffic, we are unable to guarantee delivery prior to arrival. It is our goal, however, to deliver your order before you arrive.
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Will you accept last minute orders?Orders must be placed no later than 12:00pm for same day delivery. Same day orders will incur an additional $35 rush fee.
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When can I make changes to my order?You can make changes to your order up to 48 hours prior to the delivery date.
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What if I’d like to order additional items during my stay?Please submit an additional order. Additional orders received after 12:00pm may need to be delivered the following day depending on delivery schedule availability.
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What if I don’t see the exact item I want on your form?Please add it to your order using our “Custom Item” product. "Custom Item" is listed first in each category.
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What if an item I have requested is out of stock?Your personal shopper will substitute a similar item. If you have specific substitutions in mind please enter a note for your shopper in the product "Notes" field.
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What if I have specific dietary or religious needs?Please enter a note for your shopper in the Instructions/Comments field for the product. You must let your shopper know if they should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to note “No Substitutions” at checkout.
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What should I do if there is a problem with my grocery order?Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.
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What do you charge for delivery?There is a $35 delivery fee and 45% service fee on all orders. Orders placed by 12:00pm for same day will incur an additional $35 rush fee.
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